Privacy Policy

Last updated: May 2026 · Effective date: May 2026
The River House Group values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you visit our website or inquire about our lodges in Patagonia.

01 Information We Collect

We collect information you provide directly and data gathered automatically when you use our website.

Information you provide:

Name, email address, phone number, and country of residence when you contact us or submit an inquiry
Travel preferences, dates, group size, and special requests included in reservation or booking inquiries
Correspondence, feedback, and communications sent to us via contact forms or email

Information collected automatically:

IP address, browser type, device type, and operating system
Pages visited, time spent on the site, and referring URLs
Cookies and similar tracking technologies (see Section 3)

02 How We Use Your Information

We use the information we collect for the following purposes:

Responding to inquiries about our lodges — Arroyo Pescado, River House Patagonia, and Southland Outfitters
Processing booking requests and communicating reservation details
Personalizing your experience and tailoring recommendations to your interests
Sending newsletters, seasonal updates, and information about our offerings — only with your consent
Improving our website, services, and overall guest experience
Complying with legal obligations

We will never sell your personal data or use it for purposes inconsistent with those described above.

03 Cookies & Tracking Technologies

Our website is built on Wix.com and may use cookies and similar technologies to enhance your browsing experience and gather analytics.

Types of cookies used:

Essential cookies — required for the website to function properly
Analytics cookies — help us understand how visitors interact with our site (e.g. Wix Analytics, Google Analytics)
Marketing cookies — used to track effectiveness of social media and advertising campaigns, if applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

04 Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data in limited circumstances:

Service providers — including Wix.com (website hosting), email platforms, and booking management tools, bound by confidentiality agreements
Partner properties — with your knowledge and consent, when coordinating stays across The River House Group's affiliated properties (La Coralina Island House, Hotel Catedral Patagonia, La Ensenada)
Legal compliance — when required by applicable Argentine or international law, court order, or governmental authority
Business transfers — in the event of a merger, acquisition, or reorganization, subject to standard confidentiality protections

05 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — typically for the duration of our business relationship and up to five years thereafter, unless a longer retention period is required by law.

Inquiry data from non-guests is generally retained for up to two years. You may request deletion at any time (see Section 6).

06 Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate or incomplete information
Erasure — request that we delete your personal data ("right to be forgotten")
Restriction — ask us to limit how we process your data in certain circumstances
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests or for direct marketing
Withdraw consent — opt out of marketing communications at any time

To exercise any of these rights, please contact us at the address in Section 11. We will respond within 30 days.

07 International Data Transfers

The River House Group is based in Argentina and operates primarily in Patagonia. If you contact us from the European Union, United Kingdom, or other jurisdictions with data protection laws, your information may be transferred to and processed in Argentina.

We take appropriate steps to ensure that any international transfers comply with applicable data protection requirements, including implementing standard contractual clauses where necessary.

08 Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL encryption, and access to personal data is restricted to authorized personnel only.

No method of transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

09 Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. For significant changes, we will notify users via a notice on our website.

Your continued use of our website following any update constitutes your acceptance of the revised policy.

11 Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out:

The River House Group

Patagonia, Argentina

Website: www.theriverhousegroup.com

Contact: via the contact form at theriverhousegroup.com/about-us