Privacy policy
The River House Group values your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard data when you visit our website or enquire about our lodges in Patagonia.
Information we collect
Information you provide
- Name, email address, phone number and country of residence when you contact us or submit an enquiry
- Travel preferences, dates, group size and special requests included in booking enquiries
- Correspondence, feedback and communications sent to us by email or through our forms
Information collected automatically
- IP address, browser type, device type and operating system
- Pages visited, time spent on the site and referring addresses
- Cookies and similar technologies (see below)
How we use your information
- Responding to enquiries about Arroyo Pescado, River House Patagonia and Southland Outfitter
- Processing booking requests and communicating reservation details
- Tailoring recommendations to your interests
- Sending newsletters and seasonal updates, only with your consent
- Improving our website, services and guest experience
- Complying with legal obligations
We never sell your personal data or use it for purposes inconsistent with those described here.
Data retention
We keep personal information for as long as needed for the purposes described in this policy, typically for the duration of our relationship and up to five years afterwards, unless the law requires a longer period. Enquiry data from non-guests is generally kept for up to two years. You may ask us to delete your data at any time.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal data, to receive it in a portable format, to object to processing and to withdraw consent to marketing at any time. To exercise these rights, contact us at sales@theriverhousegroup.com. We will respond within 30 days.
International transfers
The River House Group is based in Argentina. If you contact us from the European Union, the United Kingdom or other jurisdictions with data protection laws, your information may be transferred to and processed in Argentina. We take appropriate steps so that these transfers comply with applicable requirements.
Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss or misuse. Our website is served over an encrypted connection (HTTPS), and access to personal data is restricted to authorized personnel. No method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.
Children
Our website and services are not directed to children under 16, and we do not knowingly collect their personal data. If you believe we have collected information from a child, please contact us and we will delete it.
Changes & contact
We may update this policy from time to time; the date at the top of the page shows the latest revision. For questions about this policy or your data, contact The River House Group, Patagonia, Argentina, at sales@theriverhousegroup.com or +54 9 11 7061-5650.